• I FEEL for Penny Cloutte (Tenants’ dilemma: how to get any repairs done, December 1) and Laura Wilson (Are these storage heaters slowly poison­ing people? November 24).

I live in a flat that used to be London Strategic Housing but it merged a couple of years ago with Network Homes. Repairs and communication were bad then but now it’s just dire.

They state they take safety and security very seriously, but our building has a flimsy front door and anyone can easily break in. Also, several of our fire doors are not closing properly.

Our repairs reporting is now done via a call centre, where you can often be “number 12 in the queue”. If you call after 5pm you will be told they can’t raise the repair for the next day as the people who they need to raise the repair with went home at 5pm.

So why are they even open after 5pm? What’s the point? And that’s the answer you will get after having been on hold for 25 minutes.

I could go on and on and on…

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