Tracy Churchill at King’s Cross

A DISABLED woman has said the assistance at King’s Cross station has been non-existent for the past six years.

Tracy Churchill, 27, travels to Hull every few months to visit family. She has multiple “invisible disabilities” and has sudden seizures. She sometimes uses crutches or a wheelchair and needs help getting on and off the train.

Since 2018 she said the disability support staff at King’s Cross station – which is managed by LNER – have failed to meet her at the platform as agreed to help her onto the train. If a person does come, they do not help her on the train. She has complained to multiple train companies.

Ms Churchill said: “It’s disgusting. This has been going on since 2018. It feels like I’m discriminated against.

“King’s Cross has left me standing on the platform nearly missing my train or the train manager has to come down or the train driver has to come down and help me on the train. I think it’s wrong that it’s left to other people. I’ve nearly missed my train four times.

“It’s a hidden disability but at the end of the day it doesn’t matter. It’s still a disability.”

She said their inaction has “got on her nerves” and she gets the right support at other train stations.

“I’m now telling people not to use King’s Cross because when I go to Waterloo or St Pancras it’s not a problem,” she added.

An LNER spokes­person said: “We thank customers for their feedback. Our teams were made aware of the passenger’s concerns at the weekend, and we are now looking into the issues raised and will make contact with the customer directly.